QUALITY, FOOD SAFETY & SUSTAINABILITY POLICY 

UAB “OMG Bubble Tea” is dedicated to producing high-quality, safe, and authentic bubble tea beverages that meet consumer needs and exceed expectations. All our products are manufactured in full compliance with Lithuanian and EU legislation, international standards, and ethical business practices. 

Our Vision 

To be a global leader in bubble tea beverages — recognized for exceptional quality, product diversity, innovation, and sustainability. 

Our Certification and Standards 

We hold a valid Halal certificate for applicable products and operate under Good Hygiene Practices (GHP), Hazard Analysis and Critical Control Points (HACCP), and the requirements of the International Featured Standard (IFS) Food, Version 8. 

We are in the process of preparing for IFS Food and ISO 9001 certification, with all documentation, procedures, and controls already implemented to meet their requirements. 

Our Core Principles 

We believe that: 

• Trust is more valuable than price — trust builds loyalty, and loyalty generates recommendations.
• Quality and safety are non-negotiable — we never compromise these values.
• Innovation and sustainability are essential for long-term growth and environmental responsibility.
• People are our strength — customers, employees, and partners are at the center of our success.

Our Commitments 

We are committed to: 

• Ensuring every employee takes responsibility for the quality, safety, legality, and authenticity of our products.
• Continuously improving our food safety and quality management systems.
• Driving innovation in product development, packaging, and processes.
• Operating sustainably — reducing waste, sorting and recycling materials, and optimizing resource use.
• Providing safe, fair, and motivating working conditions for our employees, built on respect, trust, and collaboration.
• Building long-term partnerships with our clients based on transparency, reliability, and shared goals.
• Strengthening the culture of food safety and quality awareness at every level of the organization.
• Listening to customer feedback and acting promptly to meet or exceed their expectations.

Our Pledge 

We will make no compromises that could negatively affect product safety, quality, legality, authenticity, or environmental integrity. We call on all team members to uphold this policy and actively contribute to continuous improvement.